TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY before accessing, browsing and/or using this website. These Terms and Conditions exclusively apply to all business dealings between a customer (hereinafter referred to as the “Customer“) and Luna Furs Ltd. (hereinafter referred to as “LUNA”) relating to products offered by LUNA and purchased by the Customer through the website as defined below. The laws of Quebec shall apply.
Provisions that deviate from these Terms and Conditions can be invoked by the Customer only if and to the extent that these provisions are accepted by LUNA in writing.
Orders placed by the Customer via www.lunafurs.com (hereinafter referred to as the “LUNA Website”), for the products offered by LUNA through the LUNA Website are only considered as an offer to conclude a sales contract. The sales contract is only concluded once an e-mail confirmation by LUNA is received by the Customer. The e-mail by means of which LUNA confirms the receipt of the order to the Customer does not qualify as confirmation of the order.
The contract partner of the Customer is Luna Furs Ltd.
All information provided by LUNA, whether through electronic communication means or by telephone, shall be as accurate as reasonably possible. However, LUNA shall not be liable for any error that may be encountered. In particular, delivery data shall be considered solely indicative and the images of products offered on the LUNA Website are for illustration purposes only. LUNA shall not be bound thereby in any way whatsoever.
LUNA reserves the right to modify, add and to remove parts of its Terms and Conditions Policy at any time and at its discretion. Please verify regularly if any changes have been made to LUNA’s Terms and Conditions Policy.
Power to dissolve
The Customer has a right to dissolve the sales contract as per the terms set forth below. The Customer is not obliged to include the reason for dissolving the sales contract. The dissolution shall be made by return of the products within ten (10) days of the delivery of the product to the Customer.
The Customer bears the direct costs and risks associated with returning products.
If the Customer exercises his/her right of dissolution, he/she is obliged to return the products as soon as reasonably possible, but at least within ten (10) days of the dissolution.
LUNA has the right to set off any depreciation of products returned in case of usage of the products. This is not applicable if the depreciation is the sole result of the examination of the products.
The return of the products must include the original packaging. In case of an effective return, payments already received by LUNA are to be refunded.
Filing of Complaints
In the case that a Customer wishes to file a written complaint regarding the conclusion or the execution of a sales contract following an order made via the LUNA Website, the Customer is entitled to do so at the following address:
LUNA Customer Care
For prompt reply, please contact us by e-mail: firstname.lastname@example.org
Prices and Costs
The price of a product as shown on the LUNA Website (hereinafter referred to as the “Purchase Price”) is the net price of the product, excluding federal and provincial taxes, as well as shipping costs.
The Customer bears the shipping costs of a product, which shall be added to the Purchase Price. The Customer is informed of the amount of the shipping costs during the ordering process via the LUNA Website, and through e-mail notifications.
LUNA reserves the right to change the Purchase Price of the offered products at any time.
Payment can be effected by the following credit cards: American Express, MasterCard and VISA.
Products shall only be dispatched to the Customer after full-payment has been received by LUNA.
If the Customer does not pay the amount he/she owes in accordance to the above Terms and Conditions, he/she will be in default without notice. As soon as the Customer is in default on any payment, all of LUNA’s remaining claims on the Customer are due, and the Customer is immediately in default without notice with respect to those claims.
Reservation of Title
All products delivered by LUNA remain the property of LUNA until such time as the Customer has paid in full all amounts owed to LUNA in connection with the products delivered, including damages, costs and interest. The Customer has no right of retention with respect to these products.
Delivery of products
Delivery of a product shall be made to the address specified by the Customer during the order process. LUNA reserves the right to deliver products ordered partially.
Maintenance of products
The maintenance and washing instructions indicated on the tags of the products are clear and visible. LUNA shall not bear any costs or compensate any damage occurring to products due to improper handling.
LUNA is exempt from any obligations to pay compensation for damages except if the damage suffered was inflicted intentionally or by the gross negligence of LUNA or its own employees.
In cases in which LUNA is obligated to pay compensation for damages, the compensation will never be higher than the invoice value of the product delivered to which, or in connection with which, the damage was caused; or, if the damage is covered by an insurance policy of LUNA, the amount that is actually paid out by the insurer with respect thereto.
All disputes existing or arising between parties shall be heard exclusively by the competent Quebec court, unless the law provides for another mandatory forum.
LUNA is entitled to invoke force majeure if the implementation of the agreement is, in whole or in part, temporarily or permanently, prevented or impeded by circumstances reasonably out of its control, including site or building blockades, strikes, specific work interruptions or work-to-rule slowdowns and lockout; delay in the provision of parts to LUNA, goods or services ordered from third parties other than by circumstances to be imputed to LUNA; accidents and interruptions of business operations.
In the case of force majeure on the part of LUNA, its obligations are suspended. Should the force majeure last longer than three months, both LUNA and the Customer are authorized to cancel the non-feasible parts of their agreement through a written declaration.
All trademarks, logos, service marks and trade names are proprietary to www.lunafurs.com Luna Furs Ltd., or other respective owners that have granted the LUNA Website the right and license to use such intellectual property.
The Customer will in no event be granted LUNA proprietary rights. In particular, the Customer shall not register or use LUNA proprietary rights in any manner whatsoever.